Days later and my money is still not available. When the strip was scratched off the back - part of the card number and the complete pin were scratched off and not visible. All rights reserved. Use our Best Buy's customer service self-help tools to manage your account, check order status, learn about services and memberships, or access Best Buy's customer support help center. That said, we know that sometimes the reason for an order cancelling can be more complicated than that, in which case we'd be happy to take a deeper look at what happened. Anyway, I used a gift card for partial payment and My Best Buy Visa card for the rest. I have the same issue. I'm hoping this article may provide some assistance: © 2018 Best Buy. We're currently handling a larger volume than normal, but are working to get to everyone as quickly as we can. Today's top brands discounted as much as 25% off! When they verify it they should be able to transfer the funds to another card. Re: Order cancelled and gift cards not refunded. After waiting an hour on hold, the representative tried to transfer me to someone else and I was immediately disconnected. At this point I would wait for one of the corporate moderators to swing by. If it was in a Best Buy store, they can look up the gift card number and reissue you another card. Gift Cards. It truly disappoints me to hear that you are having so much trouble getting assistance with your concerns about your gift card. Protect yourself against gift card scams. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I already sent a private message with all my personal details several days ago. Best Buy Gift Cards. i called ustomer care again and they are telling me they cannot help and to go back to the store where it was purchased. Ver más detalles. Card # 3 Digit Security Code Website Terms and Conditions. Help please. Available in a variety of denominations and with no expiration date or fees our gift cards can be used for electronics, movies, games and more. Regardless, we want to make sure you receive the support you've been searching for with your gift card. The only reason Best Buy can't look up the card number is that it would be in that third party retailer's point of sale system and not Best Buy's. © 2018 Best Buy. I am confused as i have seen so may respnsones in this forum where moderators are sending people in this scenario to customer care. © 2018 Best Buy. Hi, I have a best buy gift card from a while back and need to use it. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. International customers can shop on and have orders shipped to any U.S. address or U.S. store. It's not even that my gift card says it has a ZERO balance, it says it's invalid or closed depending on where I check-- the website or by phone. Did you purchase this gift card from Best Buy directly? Although I wish you were connecting with us under happier circumstances, I'm glad that you took the time share your shopping experience with us. As a big purchaser of gift cards I've been in same position more than a few times. Thank you for visiting your online tool to manage your card. They should be able to look up the receipt for the gift card number and then verify that the funds are still on the card. I will need to take a look at your original purchase. Went to the store , with the receipt in hand , and they were able to give me the card # and see that the balance is all there. Which makes no sense-- all of my information is accurate, same as other orders I placed without any problem. To help the government fight the funding of terrorism and money laundering activities, Best Buy has limited the maximum value of each gift card to $500. If it was at another retailer than that retailer would be responsible for replacing the card. After we confirm your identity, you’ll receive a text asking how much you would like to pay and which payment account you would like to use. Best Buy Gift Cards; Apple Gift Cards; Gaming Gift Cards; Restaurant Gift Cards; Digital Delivery Gift Cards; All Gift Cards; Services & Support. I called back a few minutes later, waited on hold another 50 minutes and then when it was finally my turn and dialed in to an agent, the call immediately disconnected. Today i purchased a bestbuy gift card and when scratching off to get card # and pin, some of the numbers are not legible. I'd like to look into this for you and see what may be possible, but will need some information to begin. Even though there was NOBODY in line for returns, he just kept repeating I can't help you. I am not a forum moderator nor voice of corporate. Thank you for stopping by our community forums. Buy … Someone should be able to fix this IMMEDIATELY. I've never experienced anything like this in my life. Was it at a Best Buy store or was it at another retailer? The first call I waited over an hour to speak with an agent. So then I tired using a diffrent email to buy a $300 e gift card and It did the same thing as the first order. UU. When i googled this problem, many others have had the same issue. It goes over common reasons that can cause an order to be cancelled by our systems. FAQ Customer Support Terms and Conditions Privacy Policy Commitment to Accessibility If it was at another retailer than that retailer would be responsible for replacing the card. ET 7 days a week. The e-mail said: "Unfortunately, we experienced a problem verifying some of your information, so we had to cancel your order." If you will please send me a private message that includes the following, I’ll do my best to help: To send me a private message, please click the button labeled "Private Message" in my signature below.