Until we receive this notice we will continue to deduct your subscription from your payment card each month. Cross-border shipments are also subject to opening and inspection by customs authorities. Slimming World Online is not available to members under the age of 18. Buy a copy today. Do not post a personal attack in response. Package the slip, any delivery notes and the books securely and send them to us at the address below. I did 5:2/fast diet for nearly 2 years but plateaued and after holiday in March this year had quite a gain and struggled to get back on track. Share ; Subscriptions; Sign Out; By. Content will remain on the Community for as long as we deem appropriate and will not be automatically deleted or archived when a user subscription expires. If a member has advised you that they do not want you to contact them, it is your responsibility to respect their request. We reserve the right to refuse orders if we suspect an order is not for personal use or if we suspect you are in any way involved in fraudulent or illegal activity on the website, including, but not limited to, the use of stolen credit cards. I would just like to say that our…Brilliant Consultant Karen Rothon of Dagenham deserves some kind of recognition award. Other reasons it’s might not be working are if you have a medical condition – so make sure to speak to your doctor or physician. If your delivery address is outside the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. To return your book pack, please write ‘Book Pack Return’ on the delivery slip. The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes. All website design, text, graphics, the selection and arrangement thereof are Copyright © Slimming World, except where individually credited. If we do not take part in them (and this time, the fee is the full £4.95 that we all agreed when we first joined, to pay for NINETY minute physical attendance at venue sessions)....1. Use of the Slimming World CommunityYou must be courteous to other users of our online products and services. Today is my first FD so I shall see how I get on. We do not represent or warrant that the information accessible via this website is accurate, complete or current. You can access the website for any remaining membership and your membership can continue on a monthly basis by visiting the Settings page to re-enter payment details or by using one of our special three-, six- or 12-month re-subscription offers. hi, I started slimming world two weeks ago and the first week I did lose some weight but i found this week that not only did i not loose any weight i also gained 0.1 kg, i know its not much but i was just wondering if that’s normal for people starting. Anyone else combining 5:2 and Slimming World? Am sure people who follow the diet can clarify any points and will give you loads of help if you give them say an example food/exercise day. Beho, maybe your problem is ‘feast days’. I said there is no excuse for taking people's money thereafter failing to provide materials/service. Thread Tools: Show Printable Version. Hi, I found this post interesting as I’m doing the same! Damage to Food Optimising book packsIf you become a Gold Slimming World Online member, you get Slimming World’s Food Optimising book pack as part of your membership. Your statutory rights are not affected. Prices outside the UK are different. You are then able to manage your subscription from the Subscriptions section of the App Store. Visit our special offers page to discover more about current offers. In such case, the terms here are to be read as excluding or limiting such term so as to satisfy such jurisdiction. I’ve did 5:2 some years ago and didn’t find I over did the none fasting days but I do have some considerable daily stress in my life now so need to keep focussed. If your delivery is overdue and you haven’t received a delivery notification card, please email our support team including the following details: Even better, please reply to us using the confirmation email you received, letting us know you haven’t received your order. When you join our online community, any user content you post is automatically licensed to us through a worldwide, royalty-free perpetual licence. We will be voting with our feet and not returning. Michael is touring Australia this September! Any additional charges for customs clearance are your responsibility. THE GOVERNMENT WON'T ALLOW IT. Transferral of online membership to group membership can be arranged using vouchers for your personal group attendance. We will also be looking into this from our side and will make sure that your feedback is shared with our food co-ordination team to look into. If we do not receive the item back from you with the delivery slip we may arrange for collection of the item from your residence at your cost. For more information about Consumer Contract Regulations, visit the Which? This licence grants us a transferable right to use, record, reproduce, distribute, publish and create derivative works based on your user content (in whole or in part) as Slimming World. Harassing other members and users of our online products and services in any way will not be tolerated. While we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Please note, we will only refund delivery costs if the complete order delivery is returned. We have all experienced SW advisers taking our money and not providing a service.In my case the 'writing was on the wall' things were going to go from bad to worse when I joined and SW adviser had no Food Optimizing Booklet saying she would post it to me and in the meantime would send me a text the following day with a video and separate text to see how I was doing. If you’re not available to sign for your order, the Royal Mail may leave a card for you. Slimming World Customer service is pants. I am getting married in July so won’t find it hard to stay motivated. If your subscription includes the Food Optimising guides, we need these to be returned to us in good condition before we're able to process your refund. *Weight loss will vary due to your individual circumstances and how much weight you have to lose. LifelineOnline online accessLifelineOnline is free to all our attending members to complement the support you receive at group (not to replace it). I hope this helps a little. No text or video came the following day.....or the next....or the next .....or the next....so on an so forthSo I texted adviser who didn't get back to me until 5 days later but by that time I had texted asking for my money back.I rang SW Customer Services who were just bad, if not worse making excuses blaming lockdown. As soon as you’ve been back to group, and your Consultant has uploaded their group information to Head Office, your account will be reinstated. That's why, at my Slimming World groups, there is tons of support, encouragement and fun. We will give you four weeks’ notice if we wish to terminate the provision of the Slimming World Online services to you. Viewing 9 posts - 1 through 9 (of 9 total). It encourages healthy eating and treats in moderation. I was a target member until COVID, moving house staying in temporary accommodation and a holiday to get away from the renovations. Hi Kevin, thanks so much for your feedback. Please note: we may record calls for training and quality purposes. If you’re not yet a target member and choose not to come along to group, your account will remain active for three weeks. Slimming World cannot provide this at the moment. This website is intended for use by those over the age of 18 years. Ashleigh x, Hi Elizabeth, we're really sorry to read of your experience and how it's left you feeling. Postage and packing charges will be added prior to the payment stage. Having just spent almost £100 on mine and my husbands countdown is money I can well do without spending. Not impressed. The IP addresses of all posts are recorded to help in enforcing this agreement. Thank you and we hope we can welcome you into a group soon. :) Slimming World x, Hi Diana, it's so disappointing to read you've not enjoyed our latest vegetable biryani meal, please be assured we've passed on your feedback to the relevant teams internally. Michael looks at the Horizon special, "What's the Right Diet for You" and tells us which diet they say is best for him. Thank you for bearing with us. While we will try to ensure that the Slimming World Online website remains up and functional, we cannot be held responsible if there are temporary interruptions to the service provided to you in the event of technical difficulties. I am very disappointed that as a long term .member we are being treat so badly, the fact that having brought a 12 week countdown, that you are not putting on hold is appalling. I am doing this too. The new one is a disaster & is causing me HUGE stress & annoyance. Michael Mosley gives an update for 2019, current research in the field and announces a tour starting in February. That is, we are not being given the choice as to whether or not we do the 40 minute zoom sessions. I have been a slimming world member on and off for years now and just feel totally let down & upset about the way I have been treated as I can’t do the zoom classes so I let my consultant know in advance and was informed that my membership was cancelled and also taken off the Facebook page . Slimming World x, Hi Sye, we're so sorry to read how disappointed you're feeling and that you've not heard back from us yet. So I now have to leave my local group (where the consultant is fantastic and the members lovely) and either join online or leave altogether. The advice given in the public area is not intended for use by those under 18. I am not able to do virtual class but I can't put my membership in abayance until class resumes.Not everyone can or wants to do virtual class.I was very politely but firmly told by my advisor that she is providing a service and there is nothing to be done about it.I feel ripped off not supported!! I asked about freezing the countdown as I had no internet to work on, just a phone. !! . I have written to head office and they are not interested. Transferring or pausing membershipIn exceptional circumstances, online membership can be paused and resumed at a later date.